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Site Policies

Privacy Policy

Effective Date: February 1st, 2026

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Ohh, Chai! (“Company,” “we,” “us,” or “our”) operates the website https://www.ohhchai.com/
(the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or make a purchase.

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Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Contact Forms

  • First and last name

  • Email address

  • Phone number

E-Commerce Transactions
When you make a purchase through our online store, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

Payment information (such as credit or debit card numbers) is processed securely by third-party payment processors. Ohh, Chai! does not store or retain full payment card details.

 

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate about purchases, shipping, or customer service inquiries

  • Respond to messages submitted through our contact form

  • Maintain internal records for accounting and operational purposes

  • Comply with legal and regulatory obligations

We do not sell or rent personal information to third parties.

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Payment Processing

All payments made through the Site are handled by secure third-party payment processors. These processors collect and process your payment information in accordance with their own privacy policies and security standards. We encourage you to review their privacy policies before completing a transaction.

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Cookies and Tracking Technologies

The Site may use cookies or similar technologies that are necessary for website functionality, such as enabling shopping cart features or completing transactions. These cookies do not collect personal information for advertising purposes. You may adjust your browser settings to refuse cookies; however, doing so may affect Site functionality.

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Third-Party Services

We may use trusted third-party service providers to support Site operations, including:

  • E-commerce platforms

  • Payment processors

  • Shipping or fulfillment services

These providers are given access only to the information necessary to perform their services and are required to protect your information.

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Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, recordkeeping, and legal compliance.

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Children’s Privacy

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

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Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Site. The effective date above will reflect the most recent revision.

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Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Ohh, Chai!

Mailing Address: P.O. Box 1834, Richmond, KY 40475, United States
Email: ohhchaitea@gmail.com

T&C

Terms & Conditions

Effective Date: February 1st, 2026

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These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Ohh, Chai! (“Company,” “we,” “us,” or “our”), located at https://www.ohhchai.com/ (the “Site”). By accessing or using the Site, including making a purchase, you agree to be bound by these Terms. If you do not agree,

please do not use the Site.

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Use of the Website

You agree to use the Site for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict or inhibit their use of the Site.

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Products and Orders

Ohh, Chai! offers instant chai tea products for sale through the Site. All product descriptions, images, pricing, and availability are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, errors in pricing or product information, or product unavailability. If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

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Pricing and Payment

All prices listed on the Site are in U.S. dollars unless otherwise stated and do not include applicable taxes or shipping fees unless specified at checkout. Payments are processed through secure third-party payment processors. Ohh, Chai! does not store or retain full payment card information.

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Shipping

Shipping times and costs are provided at checkout and may vary based on location and carrier. Estimated delivery dates are not guaranteed. Ohh, Chai! is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

 

Returns and Refunds

Return and refund eligibility is subject to our Returns & Refunds Policy.

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Allergens and Product Use Disclaimer

Our products may contain or be processed in facilities that handle common allergens. Ingredient information is provided for informational purposes only and should be reviewed carefully. Ohh, Chai! is not responsible for adverse reactions due to allergies, sensitivities, or misuse of products. Customers are responsible for reviewing ingredient lists and product instructions before use.

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Intellectual Property

All content on the Site, including text, images, logos, branding, and product descriptions, is the property of Ohh, Chai! or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use Site content for commercial purposes without prior written consent.

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Third-Party Links

The Site may contain links to third-party websites or services. These links are provided for convenience only. Ohh, Chai! does not control and is not responsible for the content, policies, or practices of third-party websites.

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Disclaimer of Warranties

The Site and all products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Ohh, Chai! disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

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Limitation of Liability

To the fullest extent permitted by law, Ohh, Chai! shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to your use of the Site or products purchased, even if advised of the possibility of such damages.

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Indemnification

You agree to indemnify and hold harmless Ohh, Chai! from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of the Site or products.

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Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to conflict of law principles.

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Changes to These Terms

Ohh, Chai! reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Continued use of the Site constitutes acceptance of the revised Terms.

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Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Ohh, Chai!

Mailing Address: P.O. Box 1834, Richmond, KY 40475, United States
Email: ohhchaitea@gmail.com

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